Services Overview

(CALL Center - Maintenance Package)

• Standard

Phone Support (On-Line Support) • Guarantee Response Time -- 5 working days • Dedicated Support • Emergency Call • On-Site Support • Subscribe Version and Patch Hardware • Waranty
 

• Browns

Monthly Maintenance Visit • Phone Support (On-Line Support) • Guarantee Response Time -- 5 working days • Maximum Call per month • Dedicated Support • Emergency Call • On-Site Support • Subscribe Version and Patch Hardware • Waranty
 

 

 

• Gold

Monthly Maintenance Visit • Phone Support (On-Line Support) • Guarantee Response Time -- 5 working days • Dedicated Support • Prioritized Problem Resolution• Dedicated Support Manager • Prioritized Problem Resolution • Emergency Call • On-Site Support • Subscribe Version and Patch • Hardware Waranty
 

• Platinum

Monthly Maintenance Visit • Phone Support (On-Line Support) • Unlimited / Maximum Call per month • Guarantee Response Time -- 5 working days • Dedicated Support • Prioritized Problem Resolution• Dedicated Support Manager • Emergency Call • On-Site Support • Subscribe Version and Patch • Emergency Backup Unit • Hardware Waranty

standard PackageSmall Business Solution

Standard Package for small business 1-20 agents
DetailsDownload

platinum PackageFull Business Solution

Platinum Package for wide business class, over 50 agents
DetailsDownload

gold PackageHome Business Solution

Gold Package for medium class, 20-50 agents
DetailsDownload